Lifetime Warranty | Free Delivery in Canada
Français Français English English
Tropical Saunas
Call Today, Toll Free: 1-888-494-3218
Improve your health the natural way  and enjoy the health benefits of a FAR Infrared Sauna
Lifetime Warranty We   are   so   confident   about   our   product;   we   offer   a   lifetime   warranty,   from   original   date   of   purchase. Warranty   on   cabinetry   and   heating   panels   is   applicable   to   the   original   owner   only   and   must   provide   proof of purchase. The sauna must be purchased and installed within a 12 month period. Warranty   is   none   transferable   and   extends   only   to   the   original   purchaser.   Contact   or   email   a   Customer Service   Representative   for   any   replacement   parts.   Freight   charges   to   and   from   the   customer   are   the responsibility   of   the   customer. This   includes   duty,   customs   and   broker   fees,   if   any.   Customer   is   responsible for   shipping   warranted   parts   to   Tropical   Saunas   at   their   expense.   We   are   not   responsible   for   any   labour cost. The   warranty   is   deemed   void,   if   the   sauna   has   been   misused,   altered,   left   exposed   to   the   elements   or weather. This    warranty    shall    not    apply    to    any    product    or    component    used    in    any    industrial,    rental,    club    or commercial purpose. Your   sauna   is   made   of   the   finest   hemlock   or   cedar   wood.   All   wood   products   have   variations   in   the   colour, grain   and   irregularities   such   as   knots   and   fine   cracks.   These   characteristics   are   part   of   the   sauna   natural beauty   and   in   no   way   should   be   considered   as   a   defect   in   material   or   workmanship.   This   includes   minor cracks   due   to   wood   expansion   and   contraction.   The   wood   used   in   the   manufacturing   of   the   sauna   has been   kiln   dried,   a   certain   amount   of   expansion   and   contraction   may   still   occur   when   exposed   to   the different   variation   in   temperature.   This   warranty   does   not   apply,   if   the   unit   has   been   subject   to   negligence, alteration, modification, misuse, abuse, or non-authorized repairs. It   is   the   customers   responsibility   to   ensure   that   the   sauna   panels   will   enter   the   desired   area,   by   first measuring   if   all   panels   will   pass.   Narrow   door   frame   or   angle   basement   stair   may   prevent   any   installation in that location, please check the dimension before ordering. I. Saunas Lifetime Warranty 1.   Tropical   Saunas   provides   a   Full   Coverage   Lifetime   Warranty   on   wood   components   against   defective material   and/or   workmanship   of   cabinetry.   Since   the   wood   used   in   our   infrared   saunas   has   been   kiln   dried, a   certain   amount   of   expansion   and   contraction   occurs   in   the   wood   within   a   sauna   environment.   This   may result in minor cracks, which is considered normal. 2.   We   provides   Lifetime   Warranty   on      the   CarbonWave   II   Infrared   Heaters   from   original   date   of   purchase.     We   also   provide   a   5   years   warranty   on   Electrical   Components.   Most   customer   service   and   warranty   issues are    easily    resolved    by    phone    with    our    Technical    Support    department.    Our    products    are    component modular,   so   component   replacement   is   simple.   We   may   require   a   small   fee   to   pay   for   the   shipping   and handling,   if   any.   In   the   unlikely   event   that   an   on-site   service   technician   is   required,   a   service   call   charge   will be required, the parts are under warranty but not the service or labour. 3. The standard FM MP3 Player is covered by a One Year Replacement Warranty. 4.   Sauna   mistreatment,   misuse   or   neglect   or   high   traffic   “wear   and   tear”   (IE   broken   cup   holders,   door handles   etc.)   is   not   considered   a   warranty   issue.      We      will   decide   whether   the   warranty   claim   is   valid   or considered a non-warranted item. 5.   Lifetime   warranty   comes   standard   with   all   tropical   saunas   to   the   original   purchaser.   Warranty   is   not transferable between parties. 6. Proof of original purchase must be provided. Warranty   Labour:   We   will   provide   all   replacement   parts   and   all   phone   support   for   replacement   of   parts   to the    original    buyer    and    the    warranty    is    non-transferable.   The    full    service    warranty    includes    in    depth customer   service   provided   by   our   customer   service   team   via   phone.      When   deemed   necessary   by   our technician,   other   licensed   professionals   may   be   contracted   to   resolve   the   customer   service   warranty,   at customer expense. Commercial Application   Warranty: All   Saunas   used   in   a   commercial   application   will   have   a   5   year   warranty from   the   original   date   of   purchase.   All   warranty   qualifications   and   disclaimers   apply   during   the   5   year warranty term. Warranty Disclaimers: We   use   grade   A   lumber   in   our   all   sauna   models.   Our   saunas   are   shipped   across   Canada   and   the   USA, and    can    experience    slight    blemishes,    scratches    or    scuffs    in    transit.       All    structures    using    wood    are susceptible   to   minor   dents,   scratches   and   scuffing   which   are   not   covered   by   warranty.   This   is   normal   and will   not   affect   the   integrity,   operation   or   Lifetime   Warranty   of   your   sauna.      Wood   is   a   living   material   that continues   to   respond   to   climate   conditions,   even   after   being   manufactured   into   a   sauna.   Variations   in   the colour   or   grain,   and   irregularities   such   fine   cracks   are   part   of   the   natural   beauty   of   the   wood   and   in   no   way should   be   considered   defects.   During   normal   operation,   wood   may   crack   slightly   due   to   the   changes   in moisture   level.   This   will   not   affect   the   structural   integrity   of   the   sauna.   Prior   to   shipping,   the   wood   is inspected for consistency, colour and quality. These sauna are made for indoor use only, if use outdoor warranty is invalid. Our   best   far   infrared   sauna   warranty   is   deemed   void   if   the   sauna   has   been   misused,   altered   or   left exposed to the elements of weather and water. II. Liabilities 1.   Tropical   Saunas   and   any   of   its   subsidiaries   and/or   associates   shall   not   be   held   responsible   for   any misuse   of   the   sauna   by   the   customer.   We   shall   not   be   held   liable   for   any   damage   and/or   injury   caused   by customer misuse of product. 2.   We      and   any   of   its   subsidiaries   and/or   associates   do   not   provide   medical   guidance   or   diagnosis.   It   is always recommended that you contact your physician for advice. III. Cancellation and Return Policy 1.   Buyer   may   cancel   and   return   the   goods   to   Seller,   subject   to   the   terms   and   conditions   of   this   policy. Buyer   shall   assume   all   risk   of   loss   associated   with   the   return   as   well   as   shipping,   handling,   restocking   and other fees, costs and expenses as described in this policy. 2.   Seller   reserves   the   right   to   refuse   to   refund   any   deposit   or   payment,   or   cancel   any   payment   due,   and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Seller’s discretion, has found the goods to be free of damage. 3.   All   returned   goods   must   be   in   their   original   packaging.   Seller   may   refuse   to   refund   all   or   any   portion   of any   payment,   or   cancel   payment   due   and   owing   if   the   Buyer   fails   to   fully   comply   with   or   violates   the   terms and conditions of this policy. Shipping, Handling and Restocking Fees All cancelled or returned goods shall be subject to a) storage fees and costs associated with routing the goods b) handling and restocking fee, minimum amount of $500 or 15% of total invoice, highest of both. c) all shipping costs to and from the Seller and d)   Seller   providing   a   return   merchandise   authorization   (RMA)   number.   Buyer’s   failure   to   obtain   the   RMA number   shall   result   in   Seller   not   accepting   any   returned   shipment   and   Buyer   paying   all   costs   and   fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller. IV. TERMS AND CONDITIONS OF SALE –  Commercial Application Commercial usage will be limited to a 5 year warranty with same policies as stated above.
Warranty
Lifetime Warranty | Free Delivery in Canada
Français Français English English
Tropical Saunas
Call Today, Toll Free: 1-888-494-3218
Improve your health the natural way  and enjoy the health benefits of a FAR Infrared Sauna
Lifetime Warranty We   are   so   confident   about   our   product;   we   offer   a   lifetime   warranty,   from   original   date   of   purchase.   Warranty   on   cabinetry   and   heating panels   is   applicable   to   the   original   owner   only   and   must   provide   proof   of   purchase.   The   sauna   must   be   purchased   and   installed   within   a 12 month period. Warranty   is   none   transferable   and   extends   only   to   the   original   purchaser.   Contact   or   email   a   Customer   Service   Representative   for   any replacement   parts.   Freight   charges   to   and   from   the   customer   are   the   responsibility   of   the   customer.   This   includes   duty,   customs   and broker   fees,   if   any.   Customer   is   responsible   for   shipping   warranted   parts   to   Tropical   Saunas   at   their   expense.   We   are   not   responsible   for any labour cost. The warranty is deemed void, if the sauna has been misused, altered, left exposed to the elements or weather. This warranty shall not apply to any product or component used in any industrial, rental, club or commercial purpose. Your   sauna   is   made   of   the   finest   hemlock   or   cedar   wood. All   wood   products   have   variations   in   the   colour,   grain   and   irregularities   such   as knots   and   fine   cracks.   These   characteristics   are   part   of   the   sauna   natural   beauty   and   in   no   way   should   be   considered   as   a   defect   in material   or   workmanship.   This   includes   minor   cracks   due   to   wood   expansion   and   contraction.   The   wood   used   in   the   manufacturing   of   the sauna   has   been   kiln   dried,   a   certain   amount   of   expansion   and   contraction   may   still   occur   when   exposed   to   the   different   variation   in temperature.   This   warranty   does   not   apply,   if   the   unit   has   been   subject   to   negligence,   alteration,   modification,   misuse,   abuse,   or   non- authorized repairs. It   is   the   customers   responsibility   to   ensure   that   the   sauna   panels   will   enter   the   desired   area,   by   first   measuring   if   all   panels   will   pass. Narrow door frame or angle basement stair may prevent any installation in that location, please check the dimension before ordering. I. Saunas Lifetime Warranty 1.   Tropical   Saunas   provides   a   Full   Coverage   Lifetime   Warranty   on   wood   components   against   defective   material   and/or   workmanship   of cabinetry.   Since   the   wood   used   in   our   infrared   saunas   has   been   kiln   dried,   a   certain   amount   of   expansion   and   contraction   occurs   in   the wood within a sauna environment. This may result in minor cracks, which is considered normal. 2.   We   provides   Lifetime   Warranty   on      the   CarbonWave   II   Infrared   Heaters   from   original   date   of   purchase.      We   also   provide   a   5   years warranty   on   Electrical   Components.   Most   customer   service   and   warranty   issues   are   easily   resolved   by   phone   with   our   Technical   Support department.   Our   products   are   component   modular,   so   component   replacement   is   simple.   We   may   require   a   small   fee   to   pay   for   the shipping   and   handling,   if   any.   In   the   unlikely   event   that   an   on-site   service   technician   is   required,   a   service   call   charge   will   be   required,   the parts are under warranty but not the service or labour. 3. The standard FM MP3 Player is covered by a One Year Replacement Warranty. 4.   Sauna   mistreatment,   misuse   or   neglect   or   high   traffic   “wear   and   tear”   (IE   broken   cup   holders,   door   handles   etc.)   is   not   considered   a warranty issue.  We  will decide whether the warranty claim is valid or considered a non-warranted item. 5. Lifetime warranty comes standard with all tropical saunas to the original purchaser. Warranty is not transferable between parties. 6. Proof of original purchase must be provided. Warranty   Labour:   We   will   provide   all   replacement   parts   and   all   phone   support   for   replacement   of   parts   to   the   original   buyer   and   the warranty   is   non-transferable.   The   full   service   warranty   includes   in   depth   customer   service   provided   by   our   customer   service   team   via phone.      When   deemed   necessary   by   our   technician,   other   licensed   professionals   may   be   contracted   to   resolve   the   customer   service warranty, at customer expense. Commercial   Application   Warranty:   All   Saunas   used   in   a   commercial   application   will   have   a   5   year   warranty   from   the   original   date   of purchase. All warranty qualifications and disclaimers apply during the 5 year warranty term. Warranty Disclaimers: We   use   grade   A   lumber   in   our   all   sauna   models.   Our   saunas   are   shipped   across   Canada   and   the   USA,   and   can   experience   slight blemishes,   scratches   or   scuffs   in   transit.      All   structures   using   wood   are   susceptible   to   minor   dents,   scratches   and   scuffing   which   are   not covered   by   warranty.   This   is   normal   and   will   not   affect   the   integrity,   operation   or   Lifetime   Warranty   of   your   sauna.      Wood   is   a   living material   that   continues   to   respond   to   climate   conditions,   even   after   being   manufactured   into   a   sauna.   Variations   in   the   colour   or   grain,   and irregularities   such   fine   cracks   are   part   of   the   natural   beauty   of   the   wood   and   in   no   way   should   be   considered   defects.   During   normal operation,   wood   may   crack   slightly   due   to   the   changes   in   moisture   level.   This   will   not   affect   the   structural   integrity   of   the   sauna.   Prior   to shipping, the wood is inspected for consistency, colour and quality. These sauna are made for indoor use only, if use outdoor warranty is invalid. Our   best   far   infrared   sauna   warranty   is   deemed   void   if   the   sauna   has   been   misused,   altered   or   left   exposed   to   the   elements   of   weather and water. II. Liabilities 1.   Tropical   Saunas   and   any   of   its   subsidiaries   and/or   associates   shall   not   be   held   responsible   for   any   misuse   of   the   sauna   by   the customer. We shall not be held liable for any damage and/or injury caused by customer misuse of product. 2.   We      and   any   of   its   subsidiaries   and/or   associates   do   not   provide   medical   guidance   or   diagnosis.   It   is   always   recommended   that   you contact your physician for advice. III. Cancellation and Return Policy 1.   Buyer   may   cancel   and   return   the   goods   to   Seller,   subject   to   the   terms   and   conditions   of   this   policy.   Buyer   shall   assume   all   risk   of   loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy. 2.   Seller   reserves   the   right   to   refuse   to   refund   any   deposit   or   payment,   or   cancel   any   payment   due,   and   any   owing   until   such   time   as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Seller’s discretion, has found the goods to be free of damage. 3. All   returned   goods   must   be   in   their   original   packaging.   Seller   may   refuse   to   refund   all   or   any   portion   of   any   payment,   or   cancel   payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy. Shipping, Handling and Restocking Fees All cancelled or returned goods shall be subject to a) storage fees and costs associated with routing the goods b) handling and restocking fee, minimum amount of $500 or 15% of total invoice, highest of both. c) all shipping costs to and from the Seller and d)   Seller   providing   a   return   merchandise   authorization   (RMA)   number.   Buyer’s   failure   to   obtain   the   RMA   number   shall   result   in   Seller   not accepting   any   returned   shipment   and   Buyer   paying   all   costs   and   fees.   All   such   costs   and   fees   as   determined   by   Seller   shall   be   paid   by Buyer to Seller upon demand by Seller. IV. TERMS AND CONDITIONS OF SALE –  Commercial Application Commercial usage will be limited to a 5 year warranty with same policies as stated above.

Warranty

Lifetime Warranty | Free Delivery in Canada
French sauna pages French sauna pages English Sauna pages English Sauna pages
Call Today, Toll Free: 1-888-494-3218
Tropical Saunas
Improve your health the natural way  and enjoy  the health benefits of a FAR Infrared Sauna
Lifetime Warranty We    are    so    confident    about    our    product;    we    offer    a    lifetime warranty,   from   original   date   of   purchase.   Warranty   on   cabinetry and   heating   panels   is   applicable   to   the   original   owner   only   and must   provide   proof   of   purchase.   The   sauna   must   be   purchased and installed within a 12 month period. Warranty   is   none   transferable   and   extends   only   to   the   original purchaser.   Contact   or   email   a   Customer   Service   Representative for    any    replacement    parts.    Freight    charges    to    and    from    the customer   are   the   responsibility   of   the   customer. This   includes   duty, customs    and    broker    fees,    if    any.    Customer    is    responsible    for shipping   warranted   parts   to   Tropical   Saunas   at   their   expense.   We are   not   responsible   for   any   labour   cost.   The   warranty   is   deemed void,   if   the   sauna   has   been   misused,   altered,   left   exposed   to   the elements or weather. This   warranty   shall   not   apply   to   any   product   or   component   used   in any industrial, rental, club or commercial purpose. Your   sauna   is   made   of   the   finest   hemlock   or   cedar   wood. All   wood products   have   variations   in   the   colour,   grain   and   irregularities   such as   knots   and   fine   cracks.   These   characteristics   are   part   of   the sauna   natural   beauty   and   in   no   way   should   be   considered   as   a defect   in   material   or   workmanship.   This   includes   minor   cracks   due to    wood    expansion    and    contraction.    The    wood    used    in    the manufacturing   of   the   sauna   has   been   kiln   dried,   a   certain   amount of   expansion   and   contraction   may   still   occur   when   exposed   to   the different   variation   in   temperature.   This   warranty   does   not   apply,   if the   unit   has   been   subject   to   negligence,   alteration,   modification, misuse, abuse, or non-authorized repairs. It   is   the   customers   responsibility   to   ensure   that   the   sauna   panels will   enter   the   desired   area,   by   first   measuring   if   all   panels   will   pass. Narrow    door    frame    or    angle    basement    stair    may    prevent    any installation   in   that   location,   please   check   the   dimension   before ordering. I. Saunas Lifetime Warranty 1.   Tropical   Saunas   provides   a   Full   Coverage   Lifetime   Warranty   on wood   components   against   defective   material   and/or   workmanship of   cabinetry.   Since   the   wood   used   in   our   infrared   saunas   has   been kiln   dried,   a   certain   amount   of   expansion   and   contraction   occurs   in the   wood   within   a   sauna   environment.   This   may   result   in   minor cracks, which is considered normal. 2.   We   provides   Lifetime   Warranty   on      the   CarbonWave   II   Infrared Heaters   from   original   date   of   purchase.      We   also   provide   a   5   years warranty   on   Electrical   Components.   Most   customer   service   and warranty   issues   are   easily   resolved   by   phone   with   our   Technical Support    department.    Our    products    are    component    modular,    so component   replacement   is   simple.   We   may   require   a   small   fee   to pay   for   the   shipping   and   handling,   if   any.   In   the   unlikely   event   that an   on-site   service   technician   is   required,   a   service   call   charge   will be   required,   the   parts   are   under   warranty   but   not   the   service   or labour. 3.    The    standard    FM    MP3    Player    is    covered    by    a    One    Year Replacement Warranty. 4.   Sauna   mistreatment,   misuse   or   neglect   or   high   traffic   “wear   and tear”   (IE   broken   cup   holders,   door   handles   etc.)   is   not   considered a   warranty   issue.      We      will   decide   whether   the   warranty   claim   is valid or considered a non-warranted item. 5.   Lifetime   warranty   comes   standard   with   all   tropical   saunas   to   the original purchaser. Warranty is not transferable between parties. 6. Proof of original purchase must be provided. Warranty   Labour:   We   will   provide   all   replacement   parts   and   all phone   support   for   replacement   of   parts   to   the   original   buyer   and the   warranty   is   non-transferable.   The   full   service   warranty   includes in   depth   customer   service   provided   by   our   customer   service   team via   phone.      When   deemed   necessary   by   our   technician,   other licensed   professionals   may   be   contracted   to   resolve   the   customer service warranty, at customer expense. Commercial     Application     Warranty:     All     Saunas     used     in     a commercial    application    will    have    a    5    year    warranty    from    the original     date     of     purchase.     All     warranty     qualifications     and disclaimers apply during the 5 year warranty term. Warranty Disclaimers: We   use   grade   A   lumber   in   our   all   sauna   models.   Our   saunas   are shipped   across   Canada   and   the   USA,   and   can   experience   slight blemishes,   scratches   or   scuffs   in   transit.     All   structures   using   wood are   susceptible   to   minor   dents,   scratches   and   scuffing   which   are not   covered   by   warranty.   This   is   normal   and   will   not   affect   the integrity,   operation   or   Lifetime   Warranty   of   your   sauna.      Wood   is   a living    material    that    continues    to    respond    to    climate    conditions, even    after    being    manufactured    into    a    sauna.    Variations    in    the colour   or   grain,   and   irregularities   such   fine   cracks   are   part   of   the natural   beauty   of   the   wood   and   in   no   way   should   be   considered defects.   During   normal   operation,   wood   may   crack   slightly   due   to the   changes   in   moisture   level.   This   will   not   affect   the   structural integrity   of   the   sauna.   Prior   to   shipping,   the   wood   is   inspected   for consistency, colour and quality. These   sauna   are   made   for   indoor   use   only,   if   use   outdoor   warranty is invalid. Our   best   far   infrared   sauna   warranty   is   deemed   void   if   the   sauna has   been   misused,   altered   or   left   exposed   to   the   elements   of weather and water. II. Liabilities 1.   Tropical   Saunas   and   any   of   its   subsidiaries   and/or   associates shall   not   be   held   responsible   for   any   misuse   of   the   sauna   by   the customer.   We   shall   not   be   held   liable   for   any   damage   and/or   injury caused by customer misuse of product. 2.   We      and   any   of   its   subsidiaries   and/or   associates   do   not   provide medical   guidance   or   diagnosis.   It   is   always   recommended   that   you contact your physician for advice. III. Cancellation and Return Policy 1.   Buyer   may   cancel   and   return   the   goods   to   Seller,   subject   to   the terms   and   conditions   of   this   policy.   Buyer   shall   assume   all   risk   of loss    associated    with    the    return    as    well    as    shipping,    handling, restocking   and   other   fees,   costs   and   expenses   as   described   in   this policy. 2.   Seller   reserves   the   right   to   refuse   to   refund   any   deposit   or payment,   or   cancel   any   payment   due,   and   any   owing   until   such time as Seller a) is in receipt of the goods b) has inspected the goods and c)   in   the   Seller’s   discretion,   has   found   the   goods   to   be   free   of damage. 3.   All   returned   goods   must   be   in   their   original   packaging.   Seller may   refuse   to   refund   all   or   any   portion   of   any   payment,   or   cancel payment   due   and   owing   if   the   Buyer   fails   to   fully   comply   with   or violates the terms and conditions of this policy. Shipping, Handling and Restocking Fees All cancelled or returned goods shall be subject to a) storage fees and costs associated with routing the goods b)   handling   and   restocking   fee,   minimum   amount   of   $500   or   15% of total invoice, highest of both. c) all shipping costs to and from the Seller and d)    Seller    providing    a    return    merchandise    authorization    (RMA) number.   Buyer’s   failure   to   obtain   the   RMA   number   shall   result   in Seller   not   accepting   any   returned   shipment   and   Buyer   paying   all costs   and   fees.   All   such   costs   and   fees   as   determined   by   Seller shall be paid by Buyer to Seller upon demand by Seller. IV.    TERMS    AND     CONDITIONS     OF     SALE     –          Commercial Application Commercial   usage   will   be   limited   to   a   5   year   warranty   with   same policies as stated above.

Warranty